Log in to the ETran Mobile by FTNI app 

• Your login credentials (including the Site Abbreviation and Default Password) are in the "Course Completion" email near the bottom so read it all.  
• The username is the first part of your Exp emails EXCLUDING "@exprealty.com" (example: [email protected], the username is john.smith).
• Click on the "Remember Me" option so it saves your credentials except your password.
• If you see a prompt that your password has expired, (do not try to get a new password) but follow the password reset screen and enter the Default Password you were provided in your "Course Completion" email for the current password and the password of your choosing on the second and third fields.
  • Some WiFi networks are not secure and will not allow password changes. Use your phone carrier's signal to avoid this issue.

• Don’t use commas when entering a deposit amount.
• Trade number field is optional. It can be empty or include any reference number you choose.
• You need to scan the actual cheque or draft, not a photocopy.
• If the screen looks "jumbled", it is a loading issue. Simply log out and back in.
• FTNI Top Issues and Solutions

If eXp Realty doesn’t hold the deposit, payout can take longer as we are waiting for the other brokerage/lawyer to mail the cheque to us. To speed up the process, you can call the Buyer lawyer office/other brokerage and inform them you will be picking up the cheque. Pick up the cheque and deposit using FTNI and you will be paid a lot faster!

If a cheque is received from someone other than your clients (ie: parents of the client), you will need to FINTRAC the person that provided the cheque and also ask if they are a 3rd party to the deal. Add them as a 3rd party on FINTRAC if they are.

All received cheques must be deposited within 24 hours of acceptance. Please use the ETran Mobile by FTNI app as your primary option.