ETran Mobile by FTNI Training

Getting Started with ETran Mobile by FTNI Training

• Attend the Online Training (instructions below)
• Complete the Quiz (An 80% passing grade is required to obtain login credentials)

To initiate the ETran Mobile by FTNI training

Access the Online Training here

1. To login, click Login with eXp Passport (Do NOT use the main login button)
   
2. Username - Enter your eXp Realty email address, then click Next
3. Enter your Password, then click Verify

If you have forgotten your password, click Forgot Password? and follow the instructions -or- email [email protected].

AFTER passing the FTNI training - Login to the ETran Mobile by FTNI app on your mobile device.

• Your login credentials (including the Site Abbreviation and Default Password) will be in the Course Completion email near the bottom
• The username is the first part of your eXp Realty email address EXCLUDING “@exprealty.com” (IE: [email protected], the username is john.smith).
• Click on the Remember Me option so it saves your credentials except your password.

If you see a prompt that your password has expired, do NOT attempt to obtain a new password.

• Follow the password reset instructions and enter the Default Password you were provided in your Course Completion email as your Current Password
• Enter a new password of your choosing in the second and third fields

NOTE: While mobile, some WiFi networks are not secure and will not allow password changes. Use your phone carrier’s signal to avoid this common issue.

• Don’t use commas when entering a deposit amount.
• Trade number field is optional. It can be empty or include any reference number you choose.
• You need to scan the actual cheque or draft, not a photocopy.
• If the screen looks “jumbled”, it is a loading issue. Simply log out and back in.
• FTNI Top Issues and Solutions

ETran by FTNI is the preferred and primary method. For all Commission and Referral Cheques:

eXp Realty of Canada

4711 Yonge Street, 10th floor

Toronto, ON M2N 6K8

Deal Documents & Processing

Each Transaction Specialist is allocated specific boards to their care. They review and prepare files for payout, handle lawyer conveyancing (invoicing & sending deal documents), process mutual releases, registrant disclosures or any other deal-related paperwork.

Email [email protected]

Accounting Team 

Credit Card Info/Changes, Monthly Fees, Expenses, T4A's & Employment Letters

Oversee accounting matters for our entire Canadian Operations.

IMPORTANT NOTE:  

Monthly expense statements are emailed at the end of each month. Any outstanding balances are deducted from commissions before payout. If by the 10th day of the following month there is a balance owing, the fees will automatically be applied to the credit card on file.

Your first point of contact should be:

Carolynn Jackman

[email protected]

Workplace chat

NOTE: Carolyn is in the Pacific Time Zone (3 hours behind Ontario)

Heather Markus

[email protected]

Workplace Chat

For escalated issues contact:

Lucy Yang

Controller

[email protected]

Workplace Chat

NOTE: Lucy is in the Pacific Time Zone (3 hours behind Ontario)

For employment letters, T4A's contact:

April Stagat

Finance Team Lead

[email protected]

Workplace Chat

NOTE: April is in the Pacific Time Zone (3 hours behind Ontario)

Each Transaction Specialist is allocated specific boards to their care.  They review and prepare files for payout, handle lawyer conveyancing (invoicing & sending deal documents), process mutual releases, registrant disclosures or any other deal-related paperwork.

Due to large email volumes, email [email protected] 

Each Payouts Specialist oversees specific boards allocated to their care.

For any payment status or time-sensitive inquiries

Email: [email protected]

NOTE: Commission and other deal-related info can be found in your Enterprise Dashboard.