eXp Canada Provincial Agent Centre
EN | FR

Canada Provincial Agent Centre

Internal Resources

Getting Started at eXp Realty

Welcome to eXp Realty Brokerage. We are excited you have chosen to join our amazing company. Please see the following information to help you get started here at eXp and grow your business sooner.

What makes eXp Realty great, is also what also makes us complex at times. Know that we are agent-centric and have one of the largest and most dedicated teams here to help:

  • Live telephone operators 24/7 for showings and outside calls at 1(866) 530-7737 
  • Brokerage Fax: (647) 849-3180  
  • Administration teams will assist weekdays during regular 9 a.m. to 5 p.m. business hours.  
  • For any after-hours urgent matters:
    Contact your Area Managing Brokers via Workplace or their office number. 
     

NOTE: Avoid calling/emailing multiple staff which creates duplicates work and/or causes confusion which slows response times.

Agent Orientation
Every Tuesday @ 10 a.m. in the Ontario Auditorium

Canadian Orientation
Every Tuesday @ 1 p.m. in the Canadian Auditorium

Weekly Ontario Sales Meeting
Every Wednesday @ 10 a.m. in the Ontario Auditorium

Skyslope Training
Weekly in the Canadian Auditorium
Refer to the Training Calendar for times

kvCORE Training
Weekly in the Canadian Auditorium
Refer to the Training Calendar for times

 

FINTRAC Training

Bi-weekly in the Canadian Auditorium
Refer to the Training Calendar for times

DNCL (Do Not Call List) Training
(Even if you do not cold call)


Access your Trakstar/Mindflash Account for training
  • Locate the email from eXp Realty subject line “Welcome! Activate your eXp Account". This email will activate your new eXp email and account
  • This exprealty.com email will be what you use to log in to all eXp tools


Check out our eXp Apps & Websites Section for a list of the important software platforms to get you started with your business and engaging with fellow agents & staff.


Check the following link in order to Configure Gmail to send as eXp Email
  • REALTOR.ca
  • Your website
  • Voicemail
  • Email signature
  • ALL advertising
  • Social media accounts


eXp Realty Brokerage logos are available HERE.

Check out our introductory slide presentations to help get you started and be informed of our systems & processes.

Guidance for agents to help transition to operations, processes & systems.

Email: [email protected]

 

Paola Pimentel

Agent Experience Specialist

[email protected]

(647) 931-9793

[ Workplace Chat ]

Oversee documentation to join/transfer to eXp Realty & applications for additional MLS board(s).  

 

NOTE: Sponsors should not reach out to onboarding but encourage applicants to do so due to confidentiality/privacy issues and to avoid duplication of efforts.

 

eXp Realty Canada is excited to launch a new toll-free number where you will be able to call or text our Onboarding team and Agent Experience team for help with topics such as:

  • The Join Application
  • Onboarding documents
  • Confirming or changing your transfer date
  • Following up on the application process

 

Canadian Onboarding

Our team will be available to answer your questions

Monday - Friday
9 a.m. - 8 p.m. ET
6 a.m. - 5 p.m. PT


Call or text: 1 (833) 303-0610 (Press 2) 

For time-sensitive inquiries contact the general email [email protected]

The eXpert Care Desk is available 24/7 to help you with any issue, big or small.

Phone: (833) 303-0610
Email: [email protected]

The eXpert Care Desk is available 24/7 to help you with any issue, big or small.

Call or Text: (833) 303-0610
Email: [email protected]